Lead qualification & warm transfers
Contact prospects, gauge interest, qualify against your criteria, and connect interested customers to your closing team.
Based in Baja. Built around your business.
Bilingual call center & BPO services in Tijuana.
Work@Home builds bilingual call center and BPO teams headquartered in Tijuana, Baja California for U.S. and Canadian businesses. Your team works remotely on your schedule, in your systems, and under your brand.
No minimum team size. Scope built around your operation.
Call center & BPO services
Put the right team
behind the work.
Choose the work you want to outsource. We’ll define the responsibilities, staffing, training, and management your operation needs.
Appointment setting & callbacks
Connect leads to an available specialist or schedule a callback when your team is unavailable.
Customer service & retention
Handle customer questions, follow up with existing customers, and support retention workflows under your brand.
Technical support
Help customers through your support process, document the issue, and route escalations to the right person in your operation.
Recruitment interviewing
Interview applicants against your role requirements and screen for fit, reliability, and suitability.
Managed BPO operations
Bring recruiting, training, quality assurance, employee management, and payroll into one managed team arrangement.
Need a fully managed team, a white label partnership, or access to talent? Explore our engagement models
Past campaign experience
Real work.
Established experience.
Five campaigns across lending, insurance, debt relief, and education. Here’s the work our teams have staffed and managed.
Personal loans85seats
Three-year engagement
From first conversation
to a qualified handoff.
Agents called pre-qualified leads supplied by the client, gauged interest, and warm-transferred qualified applicants to a loan specialist for closing.
Work@Home handled quality assurance, training, employee management, and payroll throughout the engagement.
Client-provided leads Qualification Client’s closing teamEducation
Recruitment & interviewing
Interviewed candidates for school-based support roles, screening for fit, reliability, and suitability.
20–25seats
Auto insurance
Customer service & retention
Contacted insurance leads, supported coverage review and updates, assisted existing policyholders, and handled service inquiries.
16–20seats
Debt relief
Live connections & callbacks
Connected leads to debt specialists and scheduled callback appointments when a specialist was unavailable.
16seats
Insurance
Aged-lead prequalification
Contacted older leads, prequalified interested prospects, and routed them into the sales pipeline.
12seats
Seat figures describe historical campaign sizes and vary by engagement.
Historical client feedback
From our client’s perspective.
“We can implement changes on the fly”
“Your willingness to collaborate with us at our pace regarding campaign changes is greatly appreciated and shows a strong commitment to our partnership.”
Excerpts from one lending client’s seasonal customer satisfaction surveys. Respondents are anonymous.
Your industry. Your workflow.
Let’s talk about
your operation.
Our campaign experience spans four industries. We also discuss outsourcing needs with businesses in other sectors, based on the work and support they need.
- Financial services
- Home services
- Technology & SaaS
- Real estate & property
- Insurance
- Healthcare
- E-commerce & retail
- Logistics & transportation
Before we get started
Your questions,
answered.
A few practical details about outsourcing with Work@Home.
What call center services does Work@Home offer in Tijuana?
Work@Home provides bilingual call center and BPO teams headquartered in Tijuana, Baja California. Services include outbound lead qualification, warm transfers, appointment setting, customer service, retention, technical support, recruitment interviewing, and managed team operations.
Do you work with businesses in the United States and Canada?
Yes. We build teams for U.S. and Canadian businesses. We agree the required schedule, systems, brand guidelines, and responsibilities with you before launch.
Is there a minimum team size?
No. There is no minimum team size. We scope the team around your workload, coverage requirements, and the level of management you need.
Are your agents remote, and do we need to visit an office?
Our delivery model is remote, with headquarters in Tijuana, Baja California. Many of our agents work from home. Client coordination, training, instructions, and payments are handled online; an office visit is not required to work with us.
Can agents work in our systems and under our brand?
Yes. We build teams to work in your systems, follow your workflows, and represent your brand. System access, escalation paths, and reporting expectations are agreed during setup.
Do you supply leads or close sales?
In our three-year personal-loan campaign, the client supplied the leads and loan specialists. Our agents handled initial qualification and warm transfers; the client’s specialists handled closing. We define lead sourcing, qualification criteria, and closing responsibilities for each engagement.
How much does outsourcing cost, and how quickly can we start?
Pricing and launch timing depend on the work, team size, schedule, training, and management scope. Share your current workflow and coverage needs so we can prepare a proposal and agree a launch plan.
Start the conversation
What could your team
take off your plate?
Tell us about your workflow, schedule, and the work you want to outsource. We’ll scope a team around your business.